Ben represented 4 of the largest secondary tickets sellers in the UK: Worldwide Tickets Ltd, Black Sync Ltd, Alan Gambin and Gary Harvey before the President of the First Tier Tribunal General Regulatory Chamber in the first ever appeals brought under the Consumer
Rights Act 2015 against penalties imposed for alleged failings to comply with the Act. He showed that the penalties were an abuse of process and the penalties had been imposed so as to breach natural justice. The appeals all succeeded.